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Navish S

1 reviews | Active since Feb 2021

09 Feb 2021, 10:31

Accident claim not resolved since December 11th

I have been a long loyal customer of MiWay and never had issues with them before, however this time around, I'm shocked at the poor service received (or lack thereof).

I had a vehicle accident on 11th Dec and since then, the only thing that was done was:

- Acknowledging my claim. - I was told the name of the company that will handle my repairs.

It is not Feb 09th and nobody has followed up on the progress of my claim. I have called MiWay numerous occasions. Was promised several times someone will call me but nobody ever does call or follows up.

I understand lockdown working restrictions and so on impacting service delivery but these sort of delays are ridiculous.

If my vehicle is not repaired in February, I will have to contact Ombudsman.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply09 Feb 2021, 11:16
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team 
NS
Navish S's update30 Apr 2021, 16:42
Reviewer Update
My update is as follows:

After my initial comment on hellopeter, Keshni from MiWay called me to assist with my claim. I was impressed with her patience, understanding and how well organized she was. Thank you Keshni for assisting me and completing my claim request. Within the same day, we got on a call with the panel beaters, arranged the appointment and got the claim processed.

Thank you Keshni and MiWay for keeping to your promise and resolving the issue speedily. Even though I had this issue, I compliment MiWay for the way they handled addressing the issue and fixing the problem.

Well done to the MiWay team!
Thank you!