Accident Claim Not Fulfilled

I’m hoping I can get resolution to the claim I logged for the accident that took place on 24th December 2019.

I have not received and update from the person assigned to assist me. I constantly have to call, and to my disappointment, I can never find him.

I believe the report came back on 7th January 2020, and still no call from him.

I am sitting anxious wondering if I am going to get the service that Miway so brags to have, but I don’t see any of that, especially if I constantly have to follow up with the company.

My experience with Miway prior to the accident has been great, and I would not want a situation like this to change that.

If there are backlogs and Masilo is unable to assist, please can you get someone else to contact my URGENTLY. It has been long enough. The 2-3 day SLA has long passed.

I have attached an email that I sent to Masilo asking for an update twice, and I still don’t have an update.

I urgently require your assistance to help with this claim.