Accident claim for medical fee policy

I am writing to express my disappointment with the service I have received from Judith, specifically regarding my emails sent since the 20th. Despite numerous attempts to contact her, I have not received any response.

I understand that there may be policies in place, but I was not informed about the status of my query prior to escalating it to management. I have incurred significant costs in calls and data seeking resolution, only to be informed that I am not covered under my policy.

I request that senior management address this matter urgently, as I am extremely dissatisfied with the level of service provided. Furthermore, I am concerned about the perceived disregard towards black clients by black agents, which I find unacceptable.

Email was sent to the manager on the 4th of October and no response still today. They is no urgency when it comes to claims