Accident claim declined while being hijacked

I write to you in response to your letter dated 05 April 2019 claim number ********** policy number ********** 8 which was the official rejection of my claim for an accident that took place on the 21st of March 2019. I firmly feel that the handling of this claim was unfair and unconstitutional. I was ambushed at the intersection in Midrand by the hijackers and was even pointed the gun at, luckily I managed to drive off and the guys chased after me. Unfortunately I lost control of the car at the Shell Garage hitting a concrete waste bin and a pole. I immediately got out of the car running towards the back of the garage building for hiding fearing for my life. I was badly injured during the accident and was rushed to hospital by the ambulance, however you guys were still informed about the accident the very same morning. Your investigator has been treating me like a dishonest person from the beginning without giving me a benefit of doubt, in fact he went to check with witnesses at the garage without taking my statement first and he came to me with a nasty attitude. It was clear that he was looking for every possible reason to reject the claim, mind you he even asked my friend what was he drinking that night although I was alone when the accident happened. He even went further asking me to provide him with authority to check my call records, medical records and bank statement of which I adhered to. The reason that I moved away from the accident scene is uncalled for considering that my life was in danger at that time. It clearly tells that you don`t care about my life as your client but more worried about paying out the claim. furthermore you have indicated that my policy has been cancelled and any money deducted thereafter will be refunded, to this day I`m still waiting for my refund. I`m willing to fight this with everything I have, all the way to Con Court.

Regards, Your Unhappy Customer