Accident claim

I had an accident on the 21 May 2022 and logged a claim with the Mi Way and they recommended Pro Acts Panel Beaters, they have had the car for more than two months without providing feedback and whenever I called in they always apologize for not providing updates. then boom on the 27th July 2022 the panel beaters called me to tell me they are done with the repairs and that the car wont start and I must kick start the car. bearing in mind the car was drivable after the accident as I drove the very same car to the police station to report the incident and then drove it home.... I really need this resolved because when you miss a premium they call you non stop but when we require assistance its a mission to get it.