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harivasin G

1 reviews | Active since May 2015

11 May 2015, 13:05

Accident Claim

Hi,<br> <br> I am totally dissatisfied with the service received from Nonhlahla from the Miway claims department. Every time you try her direct number it goes straight to voicemail, upon speaking to other call center agents on the status of my claim they mention that they need to still confirm with my previous insurance company on cancellation date and the police regarding the accident. I have taken the liberty to get the letter from my previous insurance company and sent it to Nonhlahla. I have left numerous messages and emails for her to get back to me, its been 6 days and I am yet to receive a response. Miway's false advertising of go online click submit claim done, which is far from the truth.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply13 May 2015, 16:33
Official
Hello harivasin,

We're so sorry that your claim is taking longer than expected, and we assure you that it is never our intention to frustrate you in any way! Gavin has since called to discuss the status of your claim with you and he's assured you of our commitment to get your claim finalised ASAP!

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team