Accident claim

On 26 March 2015 I was involved in a car accident and lodged the claim to Palesa Pharoe and since then no communication from her side , I have to phone the call centre to find out what the progress of the claim is and every time I have to speak to someone else. Up to date the claim is not settled and I am still in the dark as to what is the holdup . I am in the process of buying a new car but can not finalise the purchase because of the delay , I need a deposit to be able to take ownership of the car. This claim is now in its third week and I really am not satisfied with the situation and would like some feedback please. Claim nr: 621470<br> Thank you<br> Mr. Stokes