1 reviews | Active since Nov 2016
Accident claim
<p>My wife was involved in an accident on wednesday church street in attredgeville, I got on the scene, she and the other people were taken to hospitals, I already have a claim number without even putting a claim as yet because people on the scene called miway because they saw the sticker of miway on the car. I must say at first I was happy when a member of miway called and asked me hows my wife doing, it had to put a smile on my face. </p> <p>But now everything went on silence, I was told that the assessor will be in touch shortly and I find it difficult to underrstand whats the meaning of shortly because im still waiting.</p> <p>I called again for a vehicle hire and I was told that because the claim is still pending the assessing then should they reject the claim I will have to pay for that vehicle hire, then the question is why am I paying every month for it?</p> <p>Why should I be told of rejecting a claim, while im in pan of my wife being in hospital and its taking forever for the assessor to call us. </p> <p>I always thought that I must just get the AR number then further documents must be miway requesting them from visagie metro police offices, but I was told that I must run around getting these documents while at the same time I must visit my wife at the hospital three times a day, I feel that im not getting the service that I thought I would get when faced with such situation. </p> <p>Im sitting here thinking whats going to happen next week.</p> <p> </p> <p> </p>
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
Thanks for your comment and for giving us a chance to have a look at what happened!
Maria has since been in touch to discuss the claim process with you in more detail, and she has also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team
Thanks for your comment and for giving us a chance to have a look at what happened!
Maria has since been in touch to discuss the claim process with you in more detail, and she has also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team
