Access Payback

I've been involved in an accident and my claim process was excellent but receiving feedback on my access was horrible. It's been 3 months now waiting for feedback with regards to getting my access back. No communication what so ever and everytime I contact the insurance about my access they seem to reply immediately and say they waiting for a claim number from the other insurance. They then got the claim number from the 3rd party, and still no update was given to me. I feel like Miway is not trying to pay my access back as the accident was not my fault. UPDATING A CLIENT ON THE CLAIM IS IMPORTANT. I NOW DONT KNOW IF MY ACCESS GOING TO BE PAID BACK BECAUSE IM LEFT IN THE DARK