1-Star MiWay Insurance Review | Hellopeter

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SM

1 reviews | Active since May 2018

25 May 2018, 17:16

Access...

Hello Peter.

I insured a business vehicle of worth R 270 100 with Miway and got honest with them from the word go that this vehicle will not be driven by me and the Consultant asked me to notify them when i have a driver of which i did by my driver himself taking the vehicle to their inspection where they took his details and made a copy of his License. Now they are telling me that driver information was not putted into their system.

Prior to that we agreed on access of R 55 000, now that my vehicle had accident and its beyond repairs they are telling me i must pay R 84 514.29 for additional access that i was never told of. This total to the amount R 139,514.29 that i must pay for access of this vehicle.

In-fact they tell me this after a month of investigating and validating what ever they were validating. What must happen now???

Helpful (0)

Replies (14)

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Replies (14)

MiWay Insurance's replyOfficial

28 May 2018, 08:43

Thanks for taking the time to write to us. We will get an agent to give you a call!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply28 May 2018, 08:43

Official

Thanks for taking the time to write to us. We will get an agent to give you a call!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's replyOfficial

28 May 2018, 11:24

Thank you for taking the time out to write to us, we value your feedback. We believe that Livhu has since been in touch with you to discuss your concerns in more detail. She has also advised that should you wish to dispute the outcome of your claim that you please get in touch with our internal Disputes Department.

Please don’t hesitate to give us a call should you need help with anything else.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply28 May 2018, 11:24

Official

Thank you for taking the time out to write to us, we value your feedback. We believe that Livhu has since been in touch with you to discuss your concerns in more detail. She has also advised that should you wish to dispute the outcome of your claim that you please get in touch with our internal Disputes Department.

Please don’t hesitate to give us a call should you need help with anything else.

Kind regards,
The MiWay Team

Best regards,

SM

Simphiwe M's updateReviewer Update

29 May 2018, 12:39

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's update29 May 2018, 12:39

Reviewer Update

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's updateReviewer Update

29 May 2018, 12:39

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's update29 May 2018, 12:39

Reviewer Update

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's updateReviewer Update

29 May 2018, 12:39

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's update29 May 2018, 12:39

Reviewer Update

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's updateReviewer Update

29 May 2018, 12:39

I did contact your internal disputes Department by email and i have not received any response.

SM

Simphiwe M's update29 May 2018, 12:39

Reviewer Update

I did contact your internal disputes Department by email and i have not received any response.

MiWay Insurance's replyOfficial

29 May 2018, 13:06

Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply29 May 2018, 13:06

Official

Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.

Best regards,
The MiWay Team

Best regards,

SM

Simphiwe M's updateReviewer Update

29 May 2018, 13:25

Ok thank you...

SM

Simphiwe M's update29 May 2018, 13:25

Reviewer Update

Ok thank you...

SM

Simphiwe M's updateReviewer Update

05 Jun 2018, 15:05

Good Afternoon Miway Team. I was hoping that you would have responded to me at this time but unfortunately that has not happened and my claim have not been paid since the beginning of my claim (27 April 2018). What exactly are you expecting from me or am i forming part of the statistics of clients that you normally take advantage on. I have never expected such a **** service from you guys. Kindly get back to me as soon as possible.

SM

Simphiwe M's update05 Jun 2018, 15:05

Reviewer Update

Good Afternoon Miway Team. I was hoping that you would have responded to me at this time but unfortunately that has not happened and my claim have not been paid since the beginning of my claim (27 April 2018). What exactly are you expecting from me or am i forming part of the statistics of clients that you normally take advantage on. I have never expected such a **** service from you guys. Kindly get back to me as soon as possible.

MiWay Insurance's replyOfficial

05 Jun 2018, 15:32

We're sorry that your claim is taking longer than expected. We will follow up and get back to you with feedback.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply05 Jun 2018, 15:32

Official

We're sorry that your claim is taking longer than expected. We will follow up and get back to you with feedback.

Kind regards,
The MiWay Team

Best regards,

SM

Simphiwe M's updateReviewer Update

05 Jun 2018, 15:57

I just received your response and i have a problem with you guys. You guys claim that i did not let you know of my driver in time but you have my drivers details on the vehicle Inspection Report that was taken on the 12 March 2018, two days later after he started. Can you help me please in a manner that i deserve. Check with Tsitsi as i just sent that Vehicle Inspection Report to.

SM

Simphiwe M's update05 Jun 2018, 15:57

Reviewer Update

I just received your response and i have a problem with you guys. You guys claim that i did not let you know of my driver in time but you have my drivers details on the vehicle Inspection Report that was taken on the 12 March 2018, two days later after he started. Can you help me please in a manner that i deserve. Check with Tsitsi as i just sent that Vehicle Inspection Report to.

MiWay Insurance's replyOfficial

06 Jun 2018, 15:40

Thank you for your notes. We believe that Tsitsi has since been in touch with you to discuss the way forward with your Dispute, she has also explained what is still required in order to proceed with your query.

Should you need any further assistance, please do give us a call.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply06 Jun 2018, 15:40

Official

Thank you for your notes. We believe that Tsitsi has since been in touch with you to discuss the way forward with your Dispute, she has also explained what is still required in order to proceed with your query.

Should you need any further assistance, please do give us a call.

Best regards,
The MiWay Team

Best regards,

SM

Simphiwe M's updateReviewer Update

06 Jun 2018, 16:40

Afternoon Miway Team. She did not assist me in anyway however you will be contacted by Ombudsman soon.

SM

Simphiwe M's update06 Jun 2018, 16:40

Reviewer Update

Afternoon Miway Team. She did not assist me in anyway however you will be contacted by Ombudsman soon.

MiWay Insurance's replyOfficial

07 Jun 2018, 16:23

We have passed your note on to the team.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply07 Jun 2018, 16:23

Official

We have passed your note on to the team.

Best regards,
The MiWay Team

Best regards,