Absolutely Ridiculous Service!!!!

I submitted two claims via the miway cellphone app on the 10/11/2015,1st incident happened on the 08/11/15&the other on the 09/11/15.We received 2 claim numbers C***&C***. Incident that took place on the 08th involved another car&the one on the 09th did not.Quote was done4our vehicle.Today i called miway2find out about the other vehicle as they had not mentioned or given me feedback,lady Thandeka just told me that the other driver needs2call miway with the claim number&they will assist him,why was this not mentioned2us initially?I then called4the 2nd time today&asked the guy who answered2please tell me which incidents relate2the2claim numbers,he was so confused that he repeated the same claim numbers&asked me if i am listening when i told him his repeating the same numbers2me,what the hell? I then called the 3rd time today2confirm&lady Phumzile assisted me,i then also asked her with regards2submitting the claims via the miway app what happens with getting the R1000 back,she said her system shows all the questions were not answered,thats bull, as if they were not how would i have got the claim numbers?SOMEONE CALL ME PLEASE, this service is pathetic...