Absolutely pathetic service from MiWay Insurance.

Absolutely pathetic service from MiWay Insurance.

I lodged a dispute on 15 April 2026 and nearly a month later my matter is still not resolved. Nobody gives proper feedback, nobody returns calls, and every single follow-up has to be done by me. What exactly are customers paying for if MiWay cannot even provide basic communication and customer service?

Their agents disconnect calls, managers are always “busy” and never return messages, and every conversation ends with empty promises that someone will contact me — which never happens. It honestly feels like MiWay’s strategy is to frustrate customers until they give up.

What makes this even worse is that because of MiWay’s incompetence, delays, and complete lack of urgency, I am now being forced to continue paying for a courtesy vehicle unnecessarily while they drag this matter out endlessly. Their failure to do their job properly is now costing me money out of my own pocket.

I took insurance and credit shortfall cover with the expectation that I would receive support and efficient service when I actually needed it. Instead, I have received shocking after-service, poor communication, no accountability, and ongoing delays that are causing serious inconvenience and financial prejudice.

A dispute should not take this long without proper updates or resolution. It is unacceptable that customers must run from pillar to post just to get answers.

MiWay urgently needs to contact me, explain what is going on, and resolve this matter immediately.