Absolutely No Communication after my accident

<p>On Saturday 1st October 2016 I had an accident where I hit something in the road on the way home from a day out with my family. It is now over a week later and I have still not had ANY communication on the progress of my cars repairs. The woman assigned to my case Ms Olga Funzani, never answers the direct line she gave me and is extremely vague and obvious in her her ONE email she rep**** to me. I have had to phone the Panel Beaters to get answers about the progress of my car and they too are waiting for a response from MiWay on what to do moving forward. I have had no updated phone calls about the assessment of my vehicle after I was told it would take 3 - 4 working days. We are now on working day 6. This is disgusting service. When I phone into the call center they can't help me and I constantly get told that they are waiting for the assessment, which the panel beaters have already sent! Does no one follow up on these things? Does no one phone the panel beaters to check for the assessments? I NEED my car to get to work and back. The damage on my car isn't even much and could probably have been fixed already. I am tired of having to constantly try follow up and get no where. Why do you bother assigning persons to a case if they never keep the client updated?</p>