Absolutely horrible treatment from MiWay

Pathetic service from Miway at a time when I really needed them. I called to submit a claim for the food that deteriorated and got spoiled because of the power outage I had for the whole week due to load shedding and extended power outage from damaged cables. I was made to feel like a ******** trying to de***** MiWay. They wanted me to account for every single thing that was possibly in my fridge, going as far as to ask me to tell them where I bought my milk, cheese, butter, meat eggs etc and for how much TO MAKE THINGS WORSE THEY EVEN ASK ME IF I TOOK A PHOTO OF THE FOOD . I was even told that they need to check my ITC before they can proceed with the claim. Why was this never put in the policy schedule. Who keeps track of these things?? I never expected this from my own insurance that always claims to say “We Go Out of Our Way”. For nearly 5 years I have been a loyal customer, never missing a single payment and I get this awful service. I literally lost all my food and nobody budgets to buy groceries twice in the month. One of my colleagues who experienced the same thing and is insured with DISCOVERY had no such trouble and his claim was accepted without him being harassed. The service and treatment I got was ********** and honestly, very insulting and demining. I THINK IS NOW TIME TO CHANGE INSURANCE NOW!!!!!!