Absolutely Horrible Service!

<p>I am actually very surprised MiWay has such a high rating as this has been my first encounter with the company and it was dismal. </p> <p> </p> <p>My vehicle was hit on the fender, bumper and tyre and the driver fled from the scene. I managed to see the guys number plate because I was close by and after some time I tracked him down. It was difficult to get the address but I finally did. The person that knocked me was very apologetic and after back and forth communication. They decided to call their insurance (MIWAY!!). </p> <p> </p> <p>After the back and forth dealings I was told I need to contact MiWay. I called MiWay and they told me that I need a claim number. So I went back to the person that hit me and they eventually laid the claim. This took a long time because the communication was back and forth. </p> <p> </p> <p>I finally got the claim number and I called MiWaY. The person that dealt with me, told me that I must get five different documents together including car quotes. By this time I have already spoken to two MiWay staff members! No one told me that there is a notification period on the claim... </p> <p> </p> <p>I ran around and got all these documents with a damaged car for two months!</p> <p>I then get a call from Bonga Zondi from MiWay and he calls to tell me that their client should have laid the claim within 30 days. I mean I went through all this hassle and still no one told me about this.. He goes on to tell me how sorry he is but my claim is rejected and that I must ********ly charge his client! This is how you treat your own client MiWaY - thats no way to do business. He insisted that I ********ly charge them for the offense. </p> <p> </p> <p>Bonga then calls me back and asks me for pictures of my car two days later. I asked him politely, why are you requesting pictures if the claim is rejected. He said they are still making the final decision and I will get an answer in two days. Okay so I waited in anticipation. </p> <p> </p> <p>Bonga calls me the third day and asks me a whole lot of questions about the incident.. So I explained the situation to him. He then tells me they will make a final decision tomorrow. </p> <p> </p> <p>On the fourth day I receive no call from him. On the fifth day I called back! Bonga has the audacity to tell me that my claim was rejected yesterday and he told his client but not me! I told him that I waited for a decision on my damaged car and you ask me so much information but cannot tell me that my claim was rejected. </p> <p> </p> <p>At least have the decency to tell me, I waited two months with a damaged car. I am the victim in this situation not your client! I asked him for a rejection letter and he said he cannot give me one with his clients details, fair enough. I asked for the managers number (Mark) and after calling him I will update this story. </p> <p> </p> <p>I am absolutely appalled by this and this is not even my insurance company. I swear OUTsurance would have never treated their clients like this, especially with a third party claim. I will be posting all my updates on Facebook and Twitter as this drags on, urgh I hate this company! </p>