AS
Adele S

1 reviews | Active since Mar 2014

27 Jun 2016, 08:05

Absolutely Disgusting Service

<p>Firstly, they cannot even get a debit order date right. After numerous calls, emails etc. they still take my debit order off on the 25th, despite me having AGREED UPON SIGNING UP, to have it go off on the 1st.</p> <p> </p> <p>Secondly, when you sign up you get a choice of voucher for choosing them. You never ever see that voucher, and when you query it with anybocy there, no one knows what is going on.</p> <p> </p> <p>Thirdly, despite having taken my vehicle for inspection over a month ago, they have still not confirmed that they have received the inspection sheet and that the vehicle is indeed covered. So I am paying, but the car is not insured. I am not phoning or faxing or emailing the inspection sheet, because quite frankly I am tired of doing MiWay's job for them.</p> <p> </p> <p>And lastly, according to MiWay, their rewards work in a way that your 3rd premium is free. Yet I have paid 7 premiums, and not a cent was given free as advertised. False and misleading advertising used to get people to take their insurance.</p> <p> </p> <p>The fact is, I think I must just cancel my insurance, and have MiWay pay back all my premiums, because this horrible service has been the norm from the start. It might just be better to go with someone more expensive, as they may be more inclined to correctly assist a customer. So tired of issues and bad service from MiWay.</p>

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jun 2016, 09:49
Official

Good day Adele,

Please accept our sincere apology for any hassles You have experienced, please be assured that this is not the MiWay way! Busi has since been in touch to discuss your concerns with you in more detail and she has also confirmed cancellation of your policy.

Please feel free to give us a call if there’s anything else we can assist you with.


Kind regards,
The MiWay Team