LO
Louise O
1 reviews | Active since May 2019
07 Sept 2026, 18:07
Absolutely bad service
On 10 August 2026 we hit a guinea fowl on the N1. My front bumper damaged on my car. My first claim got rejected because MiWay said that damage was less than excess. We went to get a quote. Damage were in fact 4x higher than my excess. So I re submitted my quote for approval. Nearly 1 month further and I still don't have feedback of when they will fix my car.I do phone them every second day. And the guy,Jerod, handling my claim is not very helpful. I can't reach him. He doesn't answer my mails. I am totally fed up.
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MiWay Insurance's replyOfficial
07 Sept 2026, 18:08It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply07 Sept 2026, 18:08
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team