About a minute ago, called my way to request a debit order change that had been somehow changed to a date I didn't approve

About a minute ago, called my way to request a debit order change that had been somehow changed to a date I didn't approve. An agent by the name of Bonolo assisted me in the most professional and efficient manner. She was clear, precise and very helpful. Restored my faith in MyWay again. Thanks and good day.