SR
Saloshni R

1 reviews | Active since Dec 2012

05 Mar 2021, 21:17

A very satisfied customer

My car battery ran flat. I called Miway & was greeted by a very professional agent by the name of Lethabo Hlabyago. She was clear & quick to take down my details & attend to my problem. She didnt waste time keeping me on the phone. The phone called was immediately follwed by sms's that help was on its way. Not even 10 minutes later Robert had called me up to confirm that he is on his way to me. I barely got to put my phone down before i was contacted again that he was at my gate to assist me. Robert started my vehicle & assessed my battery & advised that i should consider changing it soon. He was professional & efficient. Lethabo did a follow-up call later that afternoon. I so appreciated her concern in her voice. Lethabo & Robert are true gems to their employers. I have never experienced such efficiency in my life & i can confidently say that my relationship with Miway will go a long way if i continue receiving such good service. To Lethabo & Robert .... keep up your excellent customer service.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Mar 2021, 07:25
Official
This is such a fantastic compliment and exactly the kind of feedback that we strive for. It’s so nice to hear that  Lethabo and Robert are as enthusiastic about delivering awesome service as they are, and we’re so lucky to have them on our team. We’ll definitely pass on your wonderful compliment!  Best regards,
The MiWay Team