A terrible Service and ***** on Miway Car Insurance

I am very disappointed with the poor service I received from Miway, I joined Miway last year and I have any accident in December 14.

First I reported the accident and did everything as per policy requirement, it was disappointing to find out that they cannot organised me a courtesy car because it was a Holiday on Monday and as from Sunday 15 December 2019 to Tuesday 17 December 2019 without a car. When I asked why, they told me because it a weekend and holiday on Monday, which I do not know how come I am not getting help because other Insurances they do provide courtesy cars even it weekend and holidays.

I said no it fine I will wait for that Tuesday and come Tuesday I got a car, My claim was finalized in January early and before that during December I received a call that they will come to tow away the car at home and I also participate on that gave them a car. When after 4 days I contact them because they told me will take 48 hours for them to get Assessment Report and I contacted them and they told me me ***** by saying the car is with the Assessor who will be assessing the car. Lucky after any Hour on the same day I received a call from the company that was supposed to assess my car, they asking me where is my car they need to do the Assessment and was like how can you call me asking me for the car because Miway came and tower the car Four Days ago and in the Morning they told me the car is with the Assessor.

I pass that page after the Authorization and which was done after 15 days after the Accident and bear in mind the Courtesy car is 30 days, I asked them why there are delays for the Authorization and they said because there were to many problems and but they resolved it, when they gave me Authorization and they told me to go pay Excess which is R5 000.00 and I asked them how come it R5 000.00 because when I joined your company was told that if I claim using your App will be R4500.00 and when I was doing the claim your App told me I also get discount of R1000.00 and the guy who help me he said will asked his collegues which I do not understand why from the first place he never get all information before he contacted me. I said okay no problem I will go pay on the same day, when I at the Panel Beater and I found out it closed, I got the number on the gate that are opening on the 13 January 2020.

I waited for the 13 January and have to send back Courtesy car on the 16 January 2020, when I am in the Panel Beater on the 13 January 2020 After lunch times I spoke to them and they told me they do not have my car in their workshop and I said how come because Miway said the car is here and I am here to pay Excess and they said no they do not have it...they asked me who tow the car told them and they contacted them only to find out the car is with the towing company, and they will have to bring it to Panel beater.

I contacted Miway why you asked me to pay Excess because the car is not even with the Panel beater you appointed to do the and why from the first place you Appointed a Panel Shop that is closed while there are Panel Shops that are open? The guy who was helping he just went off me and told me that I must wait for 48 Hours the car will be with the Panel Beaters and my question was which 48 hours you referring too/we counting now because I waited more than that already. He said then I must see what I need to do or I keep the car where it is and they will fix it, I forgot the name of that company. I said you cannot said that to me because Mi way is responsible for that and I never interfered to any of your job before, why you talk to me as if I am not your client and because all I want to know from you is when the car will be with the Panel Beater (Peter Bexter) and he hang up the phone.

I paid the excess and left and they contacted me to say sorry and the courtesy car will be extended and they extended for 7 days and they told me the car will be ready in 3 weeks and I said it okay then but 7 days will not help me because the car will be fix within 3 weeks and they said ,they will try and push for 7 days and i said okay and was talking to Tebogo at that time, after I spoke to Ms Mkhize from Complains Department who promised t come back to me until today, she never contacted me, Tebogo who said will contact me every after 2 days until my car is fix and until today he never contacted me.

I checked them the week before last week when my car will be ready and they told me must wait two weeks which this week is the second week, this Morning I received a call from Panel Beater telling me they need more week to fix the car because the job is big....Imagine no one called from the Panel beater to inform me or update me and there is more happened which can take more than 20 pages done by Miway and as we speak daily I have to hire Uber or cab to transport Kids to school because they took their Courtesy car but I am still paying for the premium....