A senior advisor Collen called when i wanted to cancel my car insurance since i was unhappy with the premium and excess

A senior advisor Collen called when i wanted to cancel my car insurance since i was unhappy with the premium and excess. He made it easy for me to understand the policy wording, managed to change my mind. He is very good at what he does, am happy to have been assisted by someone who is willing to go an extra mile to ensure the customers is satisfied, their questions answered and doubts cleared 😊