A nightmare when it’s time to claim

MiWay’s claims process is a nightmare. I registered a vehicle accident claim more than a month ago and my matter is still not finalised. The driver of the other vehicle fled the seen. We wrote an accident report same evening. Miway is busy investigating me and my family for this incident yet we did nothing wrong. Their claims assessor Zama Ntombela is the worst. He seems to be confused. He is extremely unprofessional and his behaviour is shocking. I reported him to MiWay complaints section yesterday and spoke to Onalenna who promised to get back to me after she received a response from Mark but she hasn’t come back to me. I am convinced that MiWay is only interested in your money because when it is time to pay a claim you get thrown from pillar to post. My previous vehicle claim with Miway was as frustrating. They chose the worst panel beater for me and my car stayed in that panel beater for almost 6 months. Now my car is sitting at a panel beater for a month already without a decision as to whether they approve this claim or reject it. Mind you, I have been MiWay’s client for the past 6 years. Their service is extremely disappointing. The frustrating claims processing could be the catch for their cheaper premiums. I have no choice but to find another insurer. I hope your other customers won’t experience the frustration that I’ve experienced twice with MiWay