A month and still nothing

On the 13th of March 2018 my car was ******, again. This is the second time that I am going through this traumatic event after it was ****** in November. After 3months at the panel beaters, with constant back in forth between MiWay and the panel beaters. I finally got my car back only for it to be ****** again in less than three weeks. I am going through the most and MiWay is not making it any easier. They have taken now a month to handle my claim telling me that that they are “investigating”. Now they are asking me why my tracker was not installed the second time and asking me for documents such as car registration documents that I submitted A MONTH AGO. I am being asked why I didn’t have the tracker re-installed. First of all, YOU KNEW THAT THE TRACKER HAD BEEN TAKEN OUT WHEN THE CAR WAS FIRST ****** BUT DIDN’T INCLUDE THAT IN YOUR QUOTE OF THINGS TO REPAIR/REPLACE, WHY?. Secondly I had my car back for LESS THAN THREE WEEKS! I had been paying my insurance all the while even when I didn’t have my car because of repairs that they had got wrong. When I got it back I was still in the process of getting vehicle clearance! My claim is being ignored! Why is it taking you a WHOLE MONTH TO PROCESS THIS CLAIM? WHY ARE YOU BLAMING ME FOR MY CAR BEING ******?