A genuine Customer Service- Happy Moloi

I had a ********** claim experience with MIWAY overall client service. My vehicle was handed over to the panelbeater allocated by Miway in November 2021. Firstly as a company I pay for insuring my vehicle they could not authorise original parts to be placed. I was highly disgusted with this as then I might as well have done it cash. Anyway long story short there was a delay in parts, and a very poor communication system with the panel beaters with me as the client. I landed up having to source parts on behalf of the company that's how desperate i was to have my vehicle back after over 2 months. No one could assist me with proper information as to what was the delay until I lady by the name of Happy Moloi assisted me. she went out of her way to do all the follow ups and she got me more information in a few hours then i had received in the 2 months waiting for my vehicle. She took the time to listen and actually understand my frustration. so often people just do their jobs but she went over and beyond to give that personal assistance and it actually felt genuine that she really wanted to assist me. I believe if it was not for her they would have never bothered with assisting me. Happy got the ball rolling, did follow ups with suppliers and still provided me with feedback daily. she then escalated the matter to someone who could also assist further of which I was so sick and tired of going round and round in circles with the panel beaters. It was such a pleasure dealing with Happy and I truly hope that your company can take you and your service as an example of the meaning of WORLD CLASS SERVICE. Because of you, after almost deciding to move my insurance I have decided to stay. I wish I could deal with you and only you when it came to my insurance as you truly provide a great customer service. I am not a very happy client with Miway but I would gladly give credit to this lady because she deserves it. Thank you for all your help and for going above and beyond. 'HAPPY MOLOI Repair Management Consultant.