VC
Vaughn C

1 reviews | Active since Dec 2022

22 Mar 2024, 11:59

A dishonest and ************* insurer

Miway is a dishonest and unreliable insurer who will cheat you out of your agreement.

My vehicle was ****** from my property and I submitted a claim for the vehicle. I was informed that my claim would settle what I owed on the vehicle completely and I made several emails to confirm the fact when given settlement agreements. When I enquired why the amount on the agreement was less than the amount owed I was told that Miway receives a discounted rate and that the vehicle would be settled in full several times through the claims agent. Upon payment of the claim, the bank informed me I still owed 44K on the vehicle. When I went back to the claims agent I was then told I did not have credit shortfall on my policy. I insisted that I did and asked for the calls when I signed up for my policy. Miway took two months to provide the call recordings and in the call recordings I asked several times for credit shortfall to be added to my policy and the call agent confirmed that it was.

Miway, what is your excuse now?

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Mar 2024, 12:01
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team