MM
Makau M
1 reviews | Active since Jan 2023
17 Oct 2023, 14:46
A disappointment and a half
1. What sense is behind the extra 3000 excess fee because you had a single vehicle accident? 2. They will offer you a bogus amount of money giving you the illusion you can fix the car yourself, its a trap, tell them to take it to their service provider where they will be quoted 4x the amount they offered you without labour. 3. The star of the show; THEY WILL NOT COMMUNICATE OR CONTACT YOU NO MATTER HOW MANY CALLS AND EMAILS YOU SEND, all the way from the claim representative, claim assessor, claim handler and team leader! All you will get is “we will urge them to call you”. 4. They will terminate the replacement vehicle while your vehicle is dissembled at their service provider whom has not even ordered parts to start fixing your car; I guess you must use a broom or teleport after returning the replacement vehicle.
All this as if they don’t get their premiums for a car thats not in your hands
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
17 Oct 2023, 14:47We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply17 Oct 2023, 14:47
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MM
Makau M's updateReviewer Update
17 Oct 2023, 15:46We shall also be consulting other legal routes because as of now, the replacement vehicle will taken to avis in polokwane from phalaborwa; how will we leave avis back to phalaborwa, the lack of urgency from your team is beyond appalling and NO ONE HAS CONTACTED US, business day is ending in less than 2 hours
MM
Makau M's update17 Oct 2023, 15:46
Reviewer Update
We shall also be consulting other legal routes because as of now, the replacement vehicle will taken to avis in polokwane from phalaborwa; how will we leave avis back to phalaborwa, the lack of urgency from your team is beyond appalling and NO ONE HAS CONTACTED US, business day is ending in less than 2 hours
MM
Makau M's updateReviewer Update
18 Oct 2023, 13:50Not only will they not respond to emails, call you back, or promise to contact and actually dont contac you, they will tell their service providers to use aftermarket parts instead of manufacturers just to avoid the risk of writing the vehicle off. It is very clear they are in the business of collecting money and not giving the service being paid.
The whole lot of team dealing with the claim ignore request for calls, they have not responded to the department that deals with replacement vehicles which are now unable to do anything helpful and now we are stuck stranded without transportation. Will they cover the cost of getting home after dropping off the replacement vehicle today? The cost of commuting to work everyday amongst other reasons why anyone would BUY A CAR and PAY INSURANCE, I don’t think so, but scr** is because they are cruising nicely is their offices right?
The whole lot of team dealing with the claim ignore request for calls, they have not responded to the department that deals with replacement vehicles which are now unable to do anything helpful and now we are stuck stranded without transportation. Will they cover the cost of getting home after dropping off the replacement vehicle today? The cost of commuting to work everyday amongst other reasons why anyone would BUY A CAR and PAY INSURANCE, I don’t think so, but scr** is because they are cruising nicely is their offices right?
MM
Makau M's update18 Oct 2023, 13:50
Reviewer Update
Not only will they not respond to emails, call you back, or promise to contact and actually dont contac you, they will tell their service providers to use aftermarket parts instead of manufacturers just to avoid the risk of writing the vehicle off. It is very clear they are in the business of collecting money and not giving the service being paid.
The whole lot of team dealing with the claim ignore request for calls, they have not responded to the department that deals with replacement vehicles which are now unable to do anything helpful and now we are stuck stranded without transportation. Will they cover the cost of getting home after dropping off the replacement vehicle today? The cost of commuting to work everyday amongst other reasons why anyone would BUY A CAR and PAY INSURANCE, I don’t think so, but scr** is because they are cruising nicely is their offices right?
The whole lot of team dealing with the claim ignore request for calls, they have not responded to the department that deals with replacement vehicles which are now unable to do anything helpful and now we are stuck stranded without transportation. Will they cover the cost of getting home after dropping off the replacement vehicle today? The cost of commuting to work everyday amongst other reasons why anyone would BUY A CAR and PAY INSURANCE, I don’t think so, but scr** is because they are cruising nicely is their offices right?
MM
Makau M's updateReviewer Update
31 Oct 2023, 12:50They finally wrote of the car over a week ago; foolish to think I thought communication going forward would be easy but nope, I then sent an email with an enquiry about the settlement and the 2 premiums that need to be funded and another issue that needs a refund and till today I do not have a car not do I have my money.
MM
Makau M's update31 Oct 2023, 12:50
Reviewer Update
They finally wrote of the car over a week ago; foolish to think I thought communication going forward would be easy but nope, I then sent an email with an enquiry about the settlement and the 2 premiums that need to be funded and another issue that needs a refund and till today I do not have a car not do I have my money.