A Disappointed Customer!

I had an accident on 9/04/2022, was in complete panic and traumatised but still managed to do as I was told when I took up the insurance. Lodged the claim same time, only allowed my car to be to be towed with their authorisation (even as I was stranded in the rain), went to the police as soon as I could get transportation. Only to feel like I’m now harassing them for assistance. I was advised it will take 2 to 3 days, yet I have nothing, instead I keep on chasing the assessor ( that hasn’t even seen my car) for an update. I would be told some email will be send, I had to harass him too for that email so that I can give him all he needs to assist me. This is my very first accident, very first claim, i had no idea that I had to feel so victimised for having an accident in the rain, alone, at night. If you do not want to fix my car, please, give me my car, I work very far and cannot afford to be treated like this for a mere accident. I have never been problematic with what was needed for insurance, why can’t I receive the same courtesy? Instead I have the tow centre treating me with utmost courtesy, updating me, advising on how long it would take to fix my car as they say this damage isn’t so big, but complete silence and being treated like a ******** by the people I have trusted with my money for years, no guys, this is wrong!