A day wasted waiting on Miway for assistance

<p>I experienced an electrical fault at my home on Thursday morning, 22 Sep.</p> <p>I called Miway at around 8:30am to see if they could assist. They agreed to assist by arranging an electrician to come through and help resolve my issue. They mentioned that it would take around an hour and a half for the guys to arrive. I was planning on going in to work as soon as the electrical issue had been resolved (which I estimated to be around 11am). At around 11am (way past the 1.5hr estimated time for electrician to arrive) I was in contact with Miway to check up on what was going on, as I needed to get to work. Miway advised that they could not get a hold of the electrician at that time. After another while, I was told that the original electrican would not be coming through and they would now need to request and despatch another electrician to come through to assist me. This would take another 1.5hrs for anyone to get to me. So now the expected time of arrival was around 2:30pm. I had to call in to work and request that the day be considered a full day of annual leave.</p> <p>There was also some issue with the 2nd electrician and so a 3rd electrican was despatched and only expected to arrive at around 5pm. So my entire day had been wasted waiting for a Miway service provider to come assist me (all the while with no electricity at home).</p> <p>At around 4pm I eventually told Miway to cancel their guys, and I would arrange my own electrician and asked that they cover the cost/callout fee, which they duly agreed. The guy I arranged arrived 15mins later and sorted out my problem effortlessly.</p> <p>All in all it was a rather frustrating day, for something that could have been fixed in 15mins, which it eventually was (I could have been at work at 10am!), I wasted the entire day waiting on a Miway service provider. Now I need to catch up on work and deadlines and I have also lost a day of annual leave!</p> <p>Another annoying part of the day was the numerous Miway consultants calling through to ask if the electrician had been in contact with me, and whether my issue had been resolved. Every time I said it was not resolved, the Miway consultant said that they would contact the electrician and get back to me. While I appreciate the efort, I had around 6 different consultants call me throughout the day asking the same questions, with the same answers. At 1 point I put down the call with 1 consultant only to have to answer a call from another consultant asking me the same questions. And then another, and another.... It would be great if you had 1 consultant deal with a specific call logged or have a dashboard that shows the status of my call, who contacted me etc. Im not sure why you would ask all these consultants to call me regarding 1 issue logged??</p> <p>At the end of it I managed to sort out my electrical issue. And thanks to Pitso from Miway for his efforts.</p> <p>On another somewhat unrelated note, My Miway insurance premium recently jumped up by 22% :/</p> <p> </p>