8 Years a Client / 7 Years since last claim / 8 Calls trying to reach my claim advisor / 8 Days since my claim ...still waiting for feedback

<p>I've been a client at MiWay since 2008, and in that period have only submitted one accident claim, until now.</p> <p><br />(1) The vehicle was sent for an assessment, as per the appointment made on the MiXpress site...However, the assessor did not have any clue of my appointment, and in actual fact initially told me that they don't deal with Audi's.</p> <p><br />(2) Once assessed, I still did not receive feedback on my claim, and a few days later followed up with my Insurance...</p> <p>- (a) The agent was not aware of which assessment centre I was sent to</p> <p>- (b) Then, they were apparently waiting for an assessment report when I called again...which they insisted would be sent by the assessor...</p> <p>- (c) I followed up with the assessment centre myself, and was informed that they wouldn't have sent the report through as they didn't know my claim number etc...Meaning, both MiWay and I would have just waited endlessly for this report to magically appear</p> <p>- (d) My next call was an escalation to the Team Leader, as I needed to get a rental, as my cars bonnet was loose and would pose a danger if I was to drive on the freeway...Luckily I succeeded and managed to get a car late Friday afternoon.</p> <p><br />(3) Throughout all of these calls to the contact centre, and promises of messages being left for my advisor...Considering all the 8 calls, all the time spent on the phone with my insurance equates to over 50minutes<br />...<br />I STILL have not received a call from my claim advisor to inform me of the next steps.</p> <p> </p> <p>I still have my car parked in the garage, awaiting confirmation of the next step...while my rental period is ticking...approaching 7 days, since I picked it up. 23 days to go</p> <p><br />...As recent as this morning, I called again @09:37, and apparently a message would be left for my advisor</p> <p>...I'm STILL waiting, now impatiently.</p>