8 days with no feedback on a vehicle claim

My vehicle was in an accident on the 20th of October 2022. It has now been more then a week with no feedback they have only called me once I have called them 5 times trying to follow up what is happening. They offered me a cash settlement which is not what I want and the vehicle was only assessed via pictures. I asked if I can go get quotes the miway rep told me it has to be a miway approved panel beater.

I then went to Alberante ARC to get a quote I was told they can't quote me they need a shell in order to do the quote of which I spoke to 3 different people saying they would send the shell through. On Wednesday I eventually got hold of the lady dealing with my claim she said it's fine I can take the vehicle back on Thursday she will send the shell through by 11 am and call me. By 3 o clock nobody called me I had dropped the car off to strip and quote as per their instructions.

Late Thursday afternoon I got a call from Alberante ARC they said the job has been given to Andres panel and paint in germiston the vehicle will be towed there for repairs.

Still no feedback from miway today I called Andres panel and paint their phones go to voicemail and still in 8 days I have only had 1 missed call from Miway and I have called them 5 times and still I do not know what is going on.

I use the vehicle for business and now my business is at a stand still.

The lady handling my claim is Thokozile