1 reviews | Active since Oct 2023
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Title: Unauthorised Early Debit Order – Affecting My Credit Score
Complaint: I am extremely disappointed with MiWay Insurance. My policy clearly states that my debit order should go off on the 1st of every month. However, without any notice or authorization, MiWay debited my account on 24 April 2025 — a full week early.
This early debit has now caused financial complications on my side, including the risk of it negatively impacting my credit score, which is completely unacceptable. I rely on predictable, scheduled debits, and this deviation has put me in a difficult position financially.
I expect a full explanation and immediate rectification of this issue, including confirmation that this will not affect my credit rating and that this will not happen again.
Please treat this matter as urgent.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Excellent Service from Cebile Malinga at MiWay!
I would like to take this opportunity to sincerely thank Cebile Malinga from MiWay for her outstanding service and support. I had an issue with an early debit on my account, and Cebile went above and beyond to assist me.
She was professional, patient, and very helpful throughout the entire process. Thanks to her, the issue was resolved quickly and with minimal stress on my part.
It’s not often that you come across such exceptional customer service, and I truly appreciate her effort. Thank you, Cebile—you’ve made a lasting impression and reminded me why I chose MiWay!
Sincerely Tshepiso Mkhatshwa
Excellent Service from Cebile Malinga at MiWay!
I would like to take this opportunity to sincerely thank Cebile Malinga from MiWay for her outstanding service and support. I had an issue with an early debit on my account, and Cebile went above and beyond to assist me.
She was professional, patient, and very helpful throughout the entire process. Thanks to her, the issue was resolved quickly and with minimal stress on my part.
It’s not often that you come across such exceptional customer service, and I truly appreciate her effort. Thank you, Cebile—you’ve made a lasting impression and reminded me why I chose MiWay!
Sincerely Tshepiso Mkhatshwa