0

Frustrated Women

I am at a loss for words, and i hate that i have to take time out of my day at work to write this about Miway Insurance.

i was involved in a vehicle accident on the 02 Nov 2019, immediately opened a claim on the day of the incident. I was advised to call on Monday as they did take my car and for them to start the process.

Whilst i took the policy i was advised that the assessment will take 2-3 days, as today is the sixth day i have yet to be assisted with validation taking 6-7 working days.

I have called them numerous times with no formal or educate information about what is happening to my car, i keep on receiving an information less SMS about my query, on the phone calls am being put through to one person to the next.

I need legit information about what is transpiring in my case urgently than to be put form pillar to post.

I regret leaving my old insurer king price as they were able to assist previously within a limited time and they really cared and showed concern, with My LOSS am not getting anywhere with the phone being hung on me several times.

I was not advised that the car might take 6 months to be fixed and on our contractual agreement over the phone this was not advised.

I am a mother with two kids which i drop of at school , an accident is an unplanned thing, the last thing i need in this horrible time is an insurer who is careless in dealing with such, i already have an emotional and physical draining and they are just adding to that.

May i humbly get assistance PLEASE MY LOSS

Palesa Dludlu