1 reviews | Active since Jul 2011
7 Years of bad service
<p>I've been with MiWay for over 7 years. And each year the service is just getting worse than before. Every time a representative promises to call back he or she never does and you are left in the dark. Then there is the so called rewards program that is all just beautiful lies. This month MiWay is refusing to give me my scheduled reward, because they claim I missed a payment in September 2014 of a R100. This is also false accusations! For seven years I’ve been a loyal client and always paid my premiums in full. Well now I had enough! I’m letting as much people know as I can about the pathetic service I received from MiWay and I’m moving on to a different insurance company that would appreciate my business. Thanks for nothing!</p>
Good day Quintin,
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you.Thanks for giving Busi a chance to discuss your concerns with you in more detail and to help.
We’re happy to hear that you trust in us have been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Good day Quintin,
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you.Thanks for giving Busi a chance to discuss your concerns with you in more detail and to help.
We’re happy to hear that you trust in us have been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
My trust in you is far from restored, it's not even a month later and I sitting with the same issue again! I constantly have issues with miway! And every time I want to cancel you promise me you will change and be strive to be better! But every single time it is the same story! It is now becoming a monthly thing!
And all I wanted to do is update my address! But no, you want me to re-insure everything over because my address changed!!!
So this is the last time. I spoke to someone at around 12pm on the 13th June 2016. My new address is recorded on this conversation along with all your silly questions on what building type it is and so on.
Nothing has changed on my policy, absolutely nothing! So what you are going to do now is update my policy accordingly so it is exactly as it is now! Just with the new address. DON’T contact me for more questions!
Everything you need will be on that recording and my existing policy! If this is not done by end of business on the 14th June 2016, I will be canceling my policy. I’d rather pay a little more and get proper client service from a different insurance provider than stay with an insurance provider that constantly delivers poor client services on a daily basis!
I’ll be waiting for a update policy schedule, the clock is ticking!
My trust in you is far from restored, it's not even a month later and I sitting with the same issue again! I constantly have issues with miway! And every time I want to cancel you promise me you will change and be strive to be better! But every single time it is the same story! It is now becoming a monthly thing!
And all I wanted to do is update my address! But no, you want me to re-insure everything over because my address changed!!!
So this is the last time. I spoke to someone at around 12pm on the 13th June 2016. My new address is recorded on this conversation along with all your silly questions on what building type it is and so on.
Nothing has changed on my policy, absolutely nothing! So what you are going to do now is update my policy accordingly so it is exactly as it is now! Just with the new address. DON’T contact me for more questions!
Everything you need will be on that recording and my existing policy! If this is not done by end of business on the 14th June 2016, I will be canceling my policy. I’d rather pay a little more and get proper client service from a different insurance provider than stay with an insurance provider that constantly delivers poor client services on a daily basis!
I’ll be waiting for a update policy schedule, the clock is ticking!