7 Months since incident. Won't even return emails

Seven months ago (December) my car was broken into. I submitted a claim, nothing happened. I called to follow up and they said I had no claim even though I had been given a claim number. I then had to resubmit my claim, which came 'under investigation' because I apparently waited to long to report the incident...<br> <br> Then someone side-swiped my car. Lucky me. I called to submit another claim and follow up again, I was told that my (second) claim was submitted incorrectly. I submitted a third and finally got contact details for the person dealing with my claim, along with a lot of apologies and promises that everything would be sorted out within the week.<br> <br> That was in April. I have had no response to my emails or calls returned. My car is now rusting and not road-worthy.<br> <br> What on earth am I paying you for? I could have fixed my car and replaced my ****** possessions by now with what I have been paying you monthly since the incidents. <br> <br> Why can you not simply provide me with the service I am paying you for? I have never submitted a complaint in my life and now I have to complain and threaten with the Ombudsman and the media, and still nothing! <br> <br> <br>