6 weeks and counting for feedback on claim

I hit a pothole on my way from my home in Mpumalanga traveling to Gauteng. The wheels was so badly damaged that I had to replace the mag rims and tyres immediately, I have send all the photos of damaged mag rims and tyres to the claims department toghether with photos of the new mag rims and tyres along with the invoice for the new tyres and mag rims. After 4 weeks I had a call to say I need to send the invoice again as they do not gave it on the system. I sent it again I have contacted the claims clerk numerous times to find out what is going on, and I am not getting any feedback. So I paid my premiums every month and now I have to take a loss of R 7500.00 for the mags and tyres I had to replace as it seems you pay MIway insurance only to get nothing covered.