6 days WITHOUT Claim being done! Empty promises. WORST experience.

The service I’ve received is honestly poor and horrible ! I claimed my tyres on Thursday. I’ve been making follow-up, we on 6 DAYS and the claim is NOT done yet! Numerous calls to the call centre, not being assisted- they leave they phone unattended and you need to wait on someone’s line, some are rude. Emails sent to: *** no response either. Second time claiming and it’s always a nightmare!! My first one was in 2019 and got summoned because MiWay didn’t action that! Honestly they good at empty promises. I’ve been saying that I need my tyres because the weather is bad- it’s been raining, the guy who assisted me made empty promises as I have not received any phone call this morning or during the course of the day. There is no urgency. I’m not supposed to be chasing you around, clearly it’s false advertising. Customers are supposed to be at ease rather then stressing and chasing for feedback!

Someone who is willing to do they job, contact me or I’ll go as far as posting this on all social media.I am being chased by a lot of competitors and honestly the service is poor and would change. There’s no need to continue being loyal when MiWay can’t even meet customers expectations!