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Shaun S
1 reviews | Active since Sept 2012
27 Feb 2022, 23:10
5days no feedback on a claim logged
Not happy, 4 Days now after logging a Lost cellphone claim everything has been emailed to the claim adviser email as stated in claim, proof of blacklisting, proof of ownership (Box) as it was a Gift, a Cellphone is a essential item and my Son had to get me now a new one. I can't see how it can take one week just to give a feedback or update. Im starting to doubt staying with miway if everything is now appearing to be loadshedding. Going for 5days now is long without a cellphone
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Replies (2)
MiWay Insurance's replyOfficial
28 Feb 2022, 09:18We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around.
Best regards,
The MiWay team
Best regards,
The MiWay team
MiWay Insurance's reply28 Feb 2022, 09:18
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around.
Best regards,
The MiWay team
Best regards,
The MiWay team
SS
Shaun S's updateReviewer Update
02 Mar 2022, 23:14Was completely resolved the very next day, thank you for your great service and helping me this fast. Great service received from Obakeng Baloyi, quick replies and provided excellent feedback during the day. Thank you i will convert this into *****Star
SS
Shaun S's update02 Mar 2022, 23:14
Reviewer Update
Was completely resolved the very next day, thank you for your great service and helping me this fast. Great service received from Obakeng Baloyi, quick replies and provided excellent feedback during the day. Thank you i will convert this into *****Star