4 weeks no Phone

I must say this was the worst experience I had . My Previous claim was awesome. I fell with my phone in my hand, I was even in a cast so it's not like I wanted a new phone ( the believe of Miway ) However 2 days after the claim was logged I was told that the Sp did not see the appointment. Fine !!! the phone was collected and I was informed that the phone will be repaired. I told them that's great because I have all my apps etc that I would not like to redo and relink with a new phone. I received the phone back on beginning week 3 . Really!!!! I had to pay people to install another alarm controller in my house due to no phone. However after receiving the phone there was no signal. I phoned and they collected the phone again. another week later received the phone the Friday. The Saturday all happy inserted the sim. Same Problem. As before took the sim out a few times rebooted the phone and still no signal. I then decided to factory reset the phone and see if that would help AND IT DID. So it's not like I did not try. However now again the back camara's not working . REALLY. I told you to test it before you send it back. Very angry I told Miway that I will not send the phone back again, We now going into week 4. Very angry because I refused to send the phone back I was now told that they will replace the phone. The Sp contacted me very happy I asked If I could Upgrade OUT MY OWN POCKET to spoil myself for not going bonkers for my phone taking so long. I was told that Miway said I'm not allowed I will take the Iphone 10. NO PROBLEM. Be like that. I changed my plans as the woman informed me that It will be delivered on Thursday 07 Nov 2019, only to receive an email informing me that I will now receive it on the 06 Nov 2019. CHANGED my plans again. Today NO PHONE . what a surprise. I have only now been waiting almost 4 weeks for a new phone. So Sorry I had to now go and Buy and new phone out my own pocket ,and YES an Iphone 11 for sitting up with your S#!T Thanx for nothing