4 months without a car!!!! Life is a living hell

This insurance turned my life upside down : here is my story I had a car accident on the 21st of October 2020 and they took my car in for repairs. They sent it to Bradburys polokwane to this day i am still walking and using public transport. The report which came from thier assesor and parts required cited that the damage of the car was external and would vost R68000 to repair with an excess of 10000. Thier service provider(bradburys) gave a turn around time of 07/11/2020 for arrival of parts, then i called and they said 12/11/2020. I started getting ng unsettled when end of November i still didn't have my car. I cslled and they said it will be ready 12/12/2020. On the latter date, the said they are painting it and i will have it before Christmas. I asked if they were closing "they said no". I called on 23/12/2020 bradburys was closed. First week of January bradburys sent miway an email that my car is almost ready and i will get it 8/01/2021.

Second week Jan i still had no car. I called them with a miway employee who questioned them regarding the 08/01/2021 lie. To which they said they are assembling the car i will get if 15/01/2021. I did not get my car. The following week i called, everyday demanding answers. Thier worskhop manager stephen said on 22 /Jan /2021 i must come and take the car. My husband drove from Mpumalanga middelburg to polokwane only to get there and be told that the car has more damage, they said they cant give him the car as its engine light is on and must be sent to Audi for diagnostics. He left and travelled back without the car. 27/01/2021 Bradburys sent Miway an email theyy are done with repairs and i have my car in my possession, a blatant lie!!!!!

The car was still at audi, i called audi and asked whats wrong with my car?, they said they want to fit an air filter and ambient temperature sensor. Both these parts cost less than 1000 rands at local spares(i checked) and can never be on back order.

A week later my car is still at Audi and they are waiting for ETA on parts they can get accross the street. Whem i call the insurance i am met with rude agents who tell me "just wait theres nothing we can do". In 2 weeks time it will be 4months without a car. This insurance is horrible and full of people who lack emphathy. I am pregnant and about to deliver late February, once again i will use public transportation during a pandemic with a newborn when i have a car. The 2 parties (Miway and Bradburys) are protecting each other. When i ask for answers after reporting thier service provider they tell me its an "internal matter" where does that leave me? 4months without a car in my condition. This may be a serious allegation but i am certain my car has been st********** parts n damaged further.

When looking at the reports, the parts they are raising now were not there. Also they informed me after stripping the car off and reassembling the engine, those parts were not mentioned as missing. Its soo heartbreaking to learn that audi polokwane can take more than 2 weeks waiting for a part which is found accross the street e. G goldwagen and the likes. I am living in hell because of my way. The whole family is insured with them, about 4cars! We will never trust them again. I also want to institute legal proceedings since no one (be it Miway nor bradburys) wants to tell the truth about my car