4 consultant not willing to help-passing the buck

I was in an accident with a Mi-Way client. I spoke to Bianca Louw &then i sent all relevant docs on the 14/08 . After that nobody contacted me i then called on the 20/08 and was advised that an assessor will be appointed.On the 25/08 an assessor came and assesed my car and told me he will send the findings to head office in the next 2days.On the 28/08 i called back as nobody was in contact with me from Mi-Way and i was told that BIanca is off sick and they will try to help me and call me back in 24 hours &nobody called me i called back again on the 31/08 - 01/09 - 02/09 &all the consultants i spoke to told me that Bianca is off sick and they will call me back but NONE OF THE 4 CALLED ME. I call them AGAIN on the 04/09 and spoke to a lady Michelle who said all docs have been received she will send case for authorisation &call me back before Tuesday STILL NO ONE CALLED ME.I sent an email on the 07/08 to Bianca and she read the mail but she also didnt bother to respond.Should i consult my lawyers because i dont seem to be getting any help from MI-WAY i have to call them every day for feedback.I had done a quote with them 2 weeks back &thank God i did not sign up with MI-WAY.