3rd party with no updates

I am the 3rd party and first time experiencing the process to claim via insurance. I am dissatisfied with how this matter has been receiving attention and handled. This accident happened on the 31st May 2022, all documents were submitted on the 30th June. Needless to say that vehicle was my source of income, there has been limited or no updates from Zanele. We have called and followed up several times and she would advise she would call me back and still has not. Frustration is mounting and I cannot believe it would take this long to resolve such a query.

Your client (Zinhle) who was the one who caused this accident has been assisted and moved on with her life, rightfully but I insist some sense of urgency be app**** on my case as well. This has not been a pleasant interaction with MiWay at all. Even if I had to consider getting insurance for my own vehicle, I am convinced your organization would not be the elected organization to assist.

I called yesterday to follow up with Zanele on my claim and she advised she would call me back in a bit – which she never did. This morning I sent an email as a reminder to my surprise was responded by her out of office message. What happens in her absence – what traction has there been on all the supporting documents that I have submitted?