MK
Moses K

1 reviews | Active since Oct 2016

12 Oct 2016, 07:18

3rd party Rejection

<p>I was involved in an accident whereby MiWay client literally bumped into me, he agreed that he was at fault and we even went to the police station to give a report. Client contacted his insurance for 3rd party liability as he is the policy holder, MiWay sent me an email that they will NOT pay for the claim as it was not their clients fault because another vehicle distracted him(Client) and therefore we should go to that person and claim from him. MiWay client fully agrees that he was at fault and MiWay are mentioning things like</p> <p><strong>"Our client as any reasonable person would and could not foresee the taxi stopping and the suddenly and unexpectedly reversing on the road our client was travelling on.</strong></p> <p><strong>So, what did client do? He braked and swerved to avoid the taxi that was reversing and entering the flow of traffic."</strong></p> <p>this is what they do when they dont want to keep to their word. Be careful of fine prints as they will never keep to their words and who are they to judge that he was not at fault. MiWay acted in a very useless manner here asking me to go and claim from the other person while there client is the one that bumped into me.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Oct 2016, 08:38
Official

We really value your feedback, we have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply13 Oct 2016, 11:43
Official

Thanks for taking the time to comment and for the opportunity given to respond!

We’re sorry to hear that you are not happy with the outcome of your claim against our client’s policy, unfortunately our decision remains unchanged. We have previously been in touch to discuss the outcome and advised you which steps to take if you are not happy. Please feel free to give us a call if you need further clarity!


Kind regards,
The MiWay Team

Best regards,