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Julia T

1 reviews | Active since Nov 2017

06 Nov 2017, 10:36

3rd Party Claims, ignored and made almost impossible

In September a Mi-way client rear-ended my vehicle and caused extensive damage. I contacted my insurance, who advised me to claim directly from Mi-Way.

Then the run around began, from claiming to not have received documents, and claiming that they were sent to the wrong department.

Finally they sent an assessor a month later and then dead silence. Despite numerous calls and e-mails, the latest to Keneilwe Adams, still no response.

Yet I am not allowed to drive my vehicle so as to not cause further damage as they conveniently exempt themselves!!!

Why do they have 3rd Party liability and then not pay?

Mi-Way? No-WAY!!!!!

0
Replies (7)
MiWay Insurance
MiWay Insurance's reply06 Nov 2017, 11:01
Official

We are really sorry to hear that you feel let down. We will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

JT
Julia T's update10 Nov 2017, 12:06
Reviewer Update
So, after sending a settlement offer to the wrong Person, you not only insult my intelligence by offering to settle for 25% of the damage, but your agent(Keneilwe Adams) has the audacity to call me and argue with me!! I stand by my original assessment of MI-Way
MiWay Insurance
MiWay Insurance's reply10 Nov 2017, 13:56
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Nov 2017, 16:57
Official

Thank you for taking the time to write to us Julia!

Keneilwe has since been in touch to discuss your concerns in more detail. We urge you to give her a call should you need any further assistance.

Best regards,
The MiWay Team

JT
Julia T's update14 Nov 2017, 11:00
Reviewer Update
Really, another insulting offer and telling me I must find a Panel Beater to do the work for the ridiculous offer? You know the vehicle is unsafe and the electronic sensors damaged, but if you can save a bit, me and my family can happily take the ris****?????? I specifically complained about her attitude towards me and arguing with me, so you get her to call me again? And then tell me to contact her if I am still unhappy? I don't know what the MI-way way is, but it sucks from where I stand!!!!
MiWay Insurance
MiWay Insurance's reply14 Nov 2017, 11:26
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Nov 2017, 13:37
Official

Thank you for taking the time to write to us Julia!

Madeleine has since been in touch. She’s explained the procedure in more detail. We urge you to give her a call should you need any further assistance.

Best regards,
The MiWay Team