AT
Alexander T
1 reviews | Active since Feb 2011
14 Apr 2016, 10:02
3rd Party Claim Taking Long!!!!
On 23 January 2016 a MiWay client rear ended us at a traffic light, reported the accident to the Police right after the accident. On 8 February the MiWay client submitted the claim, to date we always had to phone MiWay to find out what is happening, it seems like they just do not care because we are not their client. Last week Friday I phoned Suzan up to ask what is going on, apparently she then sent the claim to er manager for approval who obviously also does not care about it. We totally understand that there are procedures when it comes to 3rd party claims, but 2 months seems a bit ridiculous.
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Replies (2)
MiWay Insurance's replyOfficial
20 Apr 2016, 12:03Hello alexdt,
We have tried getting hold of you but we were unfortunately unable to reach you. Please give us a call as soon as you have a minute!
Kind regards,
The MiWay Team
We have tried getting hold of you but we were unfortunately unable to reach you. Please give us a call as soon as you have a minute!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply20 Apr 2016, 12:03
Official
Hello alexdt,
We have tried getting hold of you but we were unfortunately unable to reach you. Please give us a call as soon as you have a minute!
Kind regards,
The MiWay Team
We have tried getting hold of you but we were unfortunately unable to reach you. Please give us a call as soon as you have a minute!
Kind regards,
The MiWay Team
Best regards,
AT
Alexander T's updateReviewer Update
24 May 2016, 06:01Hello,
Until today I have not received a single call regarding this post, neither have I received any voicemails from you.
Should I give you a call, who do I speak to, a general attendant which has absolutely NO idea about this issue?
I have called MiWay numerious times to find out what is going on but this person handling our claim just seems to ignore our mails and calls. In the meantime MiWay has paid out some money to us, but now there is a shortage of money for some parts that the repairer did not quote.
We will give you time to respond until friday 27 May 2016 and the we will get in touch with the Ombudsman.
AT
Alexander T's update24 May 2016, 06:01
Reviewer Update
Hello,
Until today I have not received a single call regarding this post, neither have I received any voicemails from you.
Should I give you a call, who do I speak to, a general attendant which has absolutely NO idea about this issue?
I have called MiWay numerious times to find out what is going on but this person handling our claim just seems to ignore our mails and calls. In the meantime MiWay has paid out some money to us, but now there is a shortage of money for some parts that the repairer did not quote.
We will give you time to respond until friday 27 May 2016 and the we will get in touch with the Ombudsman.