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Zamashandu M

1 reviews | Active since Dec 2017

14 Feb 2018, 09:48

3rd party claim still in the wind

On 16.01.2018 a MiWay client hit my family car while driving on the wrong side of the road. After the accident statements were taken and I got in touch with MiWay shortly after. On 23.01.2018 I sent through the documents requested by the insurance company and an assessor came to view the car on 30.01.2018. I have been following up my claim status with Suzan Baloyi a legal advisor from MiWay however she has been unable to give a clear indication as to when my car will be fixed. MiWay have been quite difficult in sorting this issue out and I have had enough to be quite honest. Claim number : C928467 Contact ********** Assessor : Julio from Durban

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Replies (4)
MiWay Insurance
MiWay Insurance's reply14 Feb 2018, 10:39
Official

Thanks for taking the time to write to us. We will get an agent to give you a call!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Feb 2018, 12:58
Official

Thank you for taking the time to write to us, and we value your feedback. We have since heard back from our legal department and we believe that you have been updated on the progress of your claim against our client’s policy.

Please feel free to give us a call should you need any further clarity.

Kind regards,
The MiWay Team

ZM
Zamashandu M's update23 Feb 2018, 10:57
Reviewer Update
Still this issue has not been resolved and MiWay is now only willing to pay R11507.60 on body work that amounts to R30644.82, how the heck is that even acceptable?
MiWay Insurance
MiWay Insurance's reply28 Feb 2018, 09:23
Official

Thank you for your note. As previously discussed with our legal team, our settlement offer for your claim against our client’s policy remains unchanged. Should you wish to dispute it further we request that you seek legal advice.

Best regards,
The MiWay Team