AB
Anneke B

1 reviews | Active since May 2012

04 Apr 2022, 09:52

3rd Party claim - Not treating us as clients.

I have had the worst experience from MiWay legal. I have been waiting almost 6 weeks for my 3rd party claim to be finalized. If I don't call and follow up then I don't hear anything. When I call to follow up the person is either on tea break, lunch break, meeting or on a call. They tell me that they will have her call me back, but surprisingly that never happens. She never calls back and I have to call once again. When I do get a hold of them they can give me any information.

As someone who was looking to get insurance on my household and car, they have just proved to me not to get insurance with MiWay. Just with the way they are treating me and I am not a client. Maybe that is why I am receiving the terrible service because I am not their client.

Would I recommend MiWay? Absolutely not! Not until they prove me wrong, but for now I would not recommend them at all.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Apr 2022, 14:56
Official
Thank you for taking the time to share your concerns with us – we appreciate it. Your message is with the correct team and someone will get back to you shortly with feedback. In the meantime, please accept our apologies for any hassles you have experienced. Best regards,
The MiWay Team