3rd Party claim- no feedback from legal advisor after numerous attempts to contact her

If i could give this company 0 stars i would, one of YOUR clients knocked into me in May, since then i have had to facilitate the whole process of getting three quotes, filling out paper work and getting documents certified- all good and well as i want the claim against your client paid out so i can fix my car, the issue comes in where a certain legal advisor named Kezia Cameron has ignored ALL my mails, i have submitted all my documentation on the 25th June to date have not heard from her, i have called her multiple times and shes never available, surely this cant be normal? i have asked her colleagues to get her to email me with feedback on my settlement , how hard can it be to send a simple mail with feedback on where we are in the process of this settlement. You seriously need to re-look your staff and how they treat customers. Kezia can use some customer service training. I'm glad I'm not a MiWay client cant imagine what a nightmare it would be to have you as a insurer.