3rd Party Claim

I was involved in a car accident, I lodged a 3rd party claim with MiWay Insurance as I was not at fault. My case is being handled by Peter Mohlala who has only been in touch once to give me an update on my case. I have been sending follow-up emails asking for an update regarding the status of the 3rd party claim with no response from Peter. I had to pay a lot in excess and I was told that once the 3rd party pays I will be reimbursed hence the follow-up emails to find out the current status of the reimbur*****t.

I was reassured that I was going to be updated each step of the process and tis has not been the case. It's very disheartening and concerning when you send follow-up emails and you do not get any response. Please treat you customers well MiWay and do right by your customers.