3rd Party claim delayed - C525798
<p>This claim has been in existance for over 2 years now. MiWay client bumped into me and MiWay have not dealt with this claim professionally, this has been with my lawyers for a decate now. Everytime MiWay has to give feedback they always finding something for the process to take longer. MiWay has been making excuses that they cannot get hold of their client and this is for the past 2 years now. How is that possible that they cannot get hold of their client. Every document they have requested it was handed in. What steps should one take now?</p>
We have passed your message on to our team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We have passed your message on to our team and someone will be in touch to assist you.
Best regards,
The MiWay Team
Apologies for the delays you experience on your claim.
Michelle has since been in touch to discuss your concerns with you in detail, and she advised that we are still waiting for the outstanding documents which were since requested on 16th of September 2016 from your legal representatives. Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team
Apologies for the delays you experience on your claim.
Michelle has since been in touch to discuss your concerns with you in detail, and she advised that we are still waiting for the outstanding documents which were since requested on 16th of September 2016 from your legal representatives. Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team
I have sent through the document that were requested (Vehicle registration doc) previously and now it was sent 24hours ago individually to Michelle le Roux email.
I will wait for the reply as i have a bad experience with MiWay not replying on time and dragging issues to that extend as i have waiting since 2014.
I have sent through the document that were requested (Vehicle registration doc) previously and now it was sent 24hours ago individually to Michelle le Roux email.
I will wait for the reply as i have a bad experience with MiWay not replying on time and dragging issues to that extend as i have waiting since 2014.
Thanks for the note! Michelle has since been in touch to confirm receipt of the required documents. Please let us know if you have any further queries or contact our legal department directly for further assistance.
Best regards,
The MiWay Team
Thanks for the note! Michelle has since been in touch to confirm receipt of the required documents. Please let us know if you have any further queries or contact our legal department directly for further assistance.
Best regards,
The MiWay Team
I received a mail from Michelle yesterday at 09:41 am stating that my claim will be attended to on that day (21/12/2016). Please dont blame me as i am curious impatient as it has been over 2 years now. I want to know how long will this take now as i have sent what was requested and holidays are coming and my car needs to be fixed asap.
I received a mail from Michelle yesterday at 09:41 am stating that my claim will be attended to on that day (21/12/2016). Please dont blame me as i am curious impatient as it has been over 2 years now. I want to know how long will this take now as i have sent what was requested and holidays are coming and my car needs to be fixed asap.
i just received my response now from Michelle. After sending the doc that was apperently delaying the finalisation of this claim, now MiWay team wants me to go and get an independent statement from a witness for an accident that happened in 2014/02/16. Is this a way of not paying for third party and their client admitted to this accident that he was at fault HENCE HE GAVE ME HIS ISSURANCE DETAILS. This is really frustrating I really feel sorry for MiWay clients. This was not handled professionally, i need further help with this.
i just received my response now from Michelle. After sending the doc that was apperently delaying the finalisation of this claim, now MiWay team wants me to go and get an independent statement from a witness for an accident that happened in 2014/02/16. Is this a way of not paying for third party and their client admitted to this accident that he was at fault HENCE HE GAVE ME HIS ISSURANCE DETAILS. This is really frustrating I really feel sorry for MiWay clients. This was not handled professionally, i need further help with this.
Thanks for the note and the opportunity given to respond! Michelle has since been in touch to discuss your concerns in more detail and explain what to except moving forward. . We urge you to get in touch if you need further assistance, alternatively contact our Legal department directly for further assistance.
Best regards,
The MiWay Team
Thanks for the note and the opportunity given to respond! Michelle has since been in touch to discuss your concerns in more detail and explain what to except moving forward. . We urge you to get in touch if you need further assistance, alternatively contact our Legal department directly for further assistance.
Best regards,
The MiWay Team
I have sent through what was required at all times when I started complaining about this case. All i asked for was the turnaround time, turnaround time, turnaround time and just only a turnaround time with this query. NOW EVERYTHING IS NOW SHIFTED TO NEXT PERSON (Bianca Louw) so i should assume this is going to take other 2 years. I am wondering if are all MiWay clients going through this as well? AND EVERYTIME I COMPLAIN ON HELLO PETER I CAN A CALL FROM MIWAY TEAM JUST TO SOOTHEN AND CALM ME DOWN. This is really terrible.
I have sent through what was required at all times when I started complaining about this case. All i asked for was the turnaround time, turnaround time, turnaround time and just only a turnaround time with this query. NOW EVERYTHING IS NOW SHIFTED TO NEXT PERSON (Bianca Louw) so i should assume this is going to take other 2 years. I am wondering if are all MiWay clients going through this as well? AND EVERYTIME I COMPLAIN ON HELLO PETER I CAN A CALL FROM MIWAY TEAM JUST TO SOOTHEN AND CALM ME DOWN. This is really terrible.
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Thanks for the note!
Michelle has since been in touch to discuss your concerns with you in more detail and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Best regards,
The MiWay Team
Thanks for the note!
Michelle has since been in touch to discuss your concerns with you in more detail and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Best regards,
The MiWay Team