3rd party claim

C*** - on 26 Sept your client reversed into my parked car. After jumping through all the hoops of submitting a 3rd party claim I get sent a settlement that is based on your client's car not mine and is substantially lower than the quote to repair my car??????????? Your legal advisor tells me if I take it to the Ombudsman then I will wait even longer for them to fix their mistake! We are approaching 2 months and no closer to having my car repaired!